FAQs

FAQs
What is you turn around time?
Custom Garments take 3-4 weeks production time before shipment. Prom season's turn around time (January- May) 4-7 weeks production time before shipment.
What are your business hours?
Tuesday-Saturday 10 am-7 pm
Closed-Sunday -Monday
(Central Time Zone)
What do you specialize in?
Custom Formal Attire
Custom Party Attire
Ready-To-Wear 
 
 
How far in advance do I need to place my custom design order?

The sooner the better. At least 4 weeks before your event. For prom and weddings, at least 3-4 months before the date.  *Availability may be limited*

 
                                        What is your return policy?
Non-refundable merchandise include: sale products, formal dresses, swimwear, bodysuits and accessories. 
 All sales on our custom designs are final, we do not offer refunds or exchanges on Deposits/Consultation fees/Shipping/Alterations/Custom designs. Please ensure to order the correct size and provide accurate measurements for custom orders. If you have any questions feel free to contact us.
In the event your purchase does not work for you we will issue a full STORE CREDIT minus a 15% restocking fee on unused merchandise returned within 7 business days of you receiving the merchandise. If we find any defects on the merchandise or there are signs of wear we reserve the right to not accept your return. Discounted items,formal dresses, swimwear, bodysuits and accessories are Non-refundable. Customers are responsible for shipping cost of all returns. Original Shipping cost are non-refundable. In the event your package is returned deliverable there will be a 15% restocking fee. By completing a purchase with us you are agreeing to our full return policy.
 
What is the best contact method?
 
   info@nikkivsnicoledesign.com please allow 24-48 hours for response.